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missing subtotal and total qty on printed invoice

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ADA

04 Nov, 2011 03:41 AM

Hi,

Can anybody help me? The invoice viewer has subtotal and a total qty on the invoice. But the printed invoice does not have them!? Is this standard?

1. Support Staff 1 Posted by Peter on 04 Nov, 2011 12:58 PM

   

   Hi.

   Can you email us a picture of the printed invoice? Th receipt printing feature should be WYSIWYG - what you see is what you get. What you see in the pop-up should be in the printout.

   Regards,
   Peter

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2. 2 Posted by Fashion Topsecr... on 04 Nov, 2011 03:32 PM

   

   Dear Peter,

   We tried changing it to Professional setting that solves the subtotal
   issue. However we really needed it to be printed out as the second invoice
   with total qty too. Since ours is a wholesale business each transaction
   could involve big qty, we cannot add up the total qty for every invoice. (
   orange invoice that can be viewed on imonggo is perfect!).

   thank you.

   2011/11/4 peter <
   [email blocked]>

   >

   • invoice_problem.png 81.3 KB
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3. Support Staff 3 Posted by Peter on 04 Nov, 2011 04:50 PM

   

   To reprint a professional invoice, please click the 'Print' button instead of the 'Print Receipt' button.

   Did I address your concern or did I understood it wrongly?

   Regards,
   Peter

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4. 4 Posted by Fashion Topsecr... on 05 Nov, 2011 07:05 AM

   

   We know how to print out the professional copy of the invoice. We want to
   know if its possible to print out the copy as viewed on the computer (the
   orange one!) that invoice has total quantity too. thanks

   2011/11/5 peter <
   [email blocked]>

   >

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5. 5 Posted by Fashion Topsecr... on 05 Nov, 2011 07:08 AM

   

   or is it possible to add total qty on the proffesional invoice?

   2011/11/5 Fashion Topsecret <[email blocked]>

   > We know how to print out the professional copy of the invoice. We want to
   > know if its possible to print out the copy as viewed on the computer (the
   > orange one!) that invoice has total quantity too. thanks
   >
   >
   > 2011/11/5 peter <
   > [email blocked]>
   >
   >>

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6. Support Staff 6 Posted by Peter on 06 Nov, 2011 01:17 AM

   

   Hi.

   We are sorry but the orange one cannot be printed as receipt. You can try hitting on your keyboard CTRL+P on that screen though, and print the whole screen.

   Regards,
   peter

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7. 7 Posted by Fashion Topsecr... on 07 Nov, 2011 12:59 AM

   

   nevermind we can work around this. thanks peter

   2011/11/6 peter <
   [email blocked]>

   >

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8. Peter closed this discussion on 07 Nov, 2011 12:27 PM.