Star TSP100 Printer

Deena's Avatar

Deena

01 Apr, 2015 10:19 PM

Peter, Having additional problems with the printer. Today it won't automatically print the receipt even though it is marked to automatically print. Also the printer stopped printing on the 72x2000 setting and is back to us letter. How do I fix this? I remember having to fix this before and you were able to help.

  1. Support Staff 1 Posted by Peter on 02 Apr, 2015 02:02 AM

    Peter's Avatar

    Hello Deena.

    Thank you for your inquiry. A browser update may have turned off your popup. Please close popup blocker so the receipt can popup and you can print in store,

    Regards,
    Peter

  2. 2 Posted by Good Times on 03 Apr, 2015 06:02 PM

    Good Times's Avatar

    Peter,

    The popup blocker is not on and it is still not printing automatically even though we have it marked to print automatically in Imonggo. Sincerey, Deena

  3. Support Staff 3 Posted by Peter on 04 Apr, 2015 01:36 AM

    Peter's Avatar

    Thank you for the information. An update to Store v3 affected it so that it does not trigger the print window. While we are fixing it, you can push CTRL+P on your keyboard. We will update you soon.

    Regards,
    Peter

  4. Support Staff 4 Posted by Peter on 04 Apr, 2015 04:10 AM

    Peter's Avatar

    Hello.

    We have fixed the printing issue on Store v3. Please tell us if it works as expected.

    Regards,
    Peter

  5. 5 Posted by hannah b on 11 Apr, 2015 01:34 PM

    hannah b's Avatar

    Hello, we are having the same problem on immongo in google chrome. When you complete a transaction there is no pop up receipt that come up any more. Any ideas when this will get fixed? We have to keep going into the office to print receipts.

    thanks

  6. Support Staff 6 Posted by Peter on 11 Apr, 2015 03:42 PM

    Peter's Avatar

    Hello.

    Thank you for your inquiry. Please check if your internet browser blocks all popups, or popups from Imonggo. If it does, no receipt can print from Store.

    Regards,
    Peter

  7. 7 Posted by hannah brown on 13 Apr, 2015 02:44 PM

    hannah brown's Avatar

    Hello,

    We already tried this and it still doesn’t work.

    sorry

  8. Support Staff 8 Posted by Peter on 13 Apr, 2015 04:33 PM

    Peter's Avatar

    Hello Hannah.

    Thank you for your inquiry. You can try going to Office -> Control Center -> Customize Invoice Printing and turn off the setting Automatically close after printing.

    Recent updates to the browser have made some functions moot. We are upgrading the features to fit with browser updates.

    Regards,
    Peter

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